Position Title:  Member Services Coordinator
FLSA Status: Exempt
Functional Area/Department:
Member Services
Reporting Supervisor:
Director of Member Services

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ABC’s Position Descriptions are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. ABC’s Position Descriptions do not create a contract, express or imply, or other legal rights between ABC and any staff member, nor guarantee employment or specific duties for any specific duration. ABC may add, change, delete, suspend or discontinue any of these positions and descriptions at any time without prior notice.


Founded in 1950, Associated Builders and Contractors (ABC) is a national construction industry trade association representing nearly 21,000 chapter members. Founded on the merit shop philosophy, ABC and its 70 chapters help members develop people, win work and deliver that work safely, ethically, profitably and for the betterment of the communities in which ABC and its members work. Visit us at

The Member Services Coordinator is responsible for the coordination and growth of several highly visible programs, including the Excellence in Construction (EIC) awards, Accredited Quality Contractors (AQC), peer groups, and webinars. The Member Services Coordinator also provides administrative support to the Director of Member Services.

Description of Duties

    • Manage and serve as the staff liaison for the following programs:  Excellence in Construction Awards, Accredited Quality Contractor, peer groups and webinars.
    • Serve as a staff and member resource for each program and constantly seek ways to improve processes and efficiencies with the goal of removing barriers to participation.
    • Maintain internal spreadsheets and applicable databases to track participation, costs, sales and revenue on all programs.
    • Work with internal staff to coordinate development and publication of collateral and other marketing related activities, and recommend updates to promotional materials.
    • Work with chapter staff to develop and coordinate chapter and national implementation plans.
    • Maintain web presence for all programs and routinely refresh information, ensuring all information is current.
    • Perform administrative tasks as needed to ensure maintenance of member programs.
    • Provide support to the Director of Member Services related to all member services.
    • Other duties as assigned.

  • Bachelor’s degree at an accredited college or university, or equivalent work experience
  • Strong program management experience
  • Strong technology skills with the ability to manage GoToMeetings webinars and the online awards submissions process via OpenWater
  • Special event background a plus (related to EIC awards program)
Position Requirements

To achieve our mission, we hire energetic and fun-loving individuals who possess the following skills:
  • Highly organized and able to manage, implement, and track multiple tasks and programs with strong attention to detail.
  • Professional demeanor and presentation of self.
  • Continuous process improvement mindset.
  • Ability to organize and manage several priorities simultaneously while working under pressure and deadlines.
  • Ability to work on a team and across departments to accomplish organizational goals.
  • Writing and verbal skills.
  • Self-starter, highly organized.
  • Coordination of projects, meetings, and/or events a plus.
  • Strong organization, multi-tasking and time management skills with the ability to work in a demanding self-directed work schedule.
  • Effectively utilizes tools/resources to work efficiently.
  • Ability to take ownership of a process and to use problem solving skills to resolve issues.
  • Demonstrates the highest level of personal and ethical standards.
  • Work accurately with close attention to detail.

Important Notices

  • It is the continuing policy of ABC to take affirmative action to assure equal opportunity for all current and prospective employees without regard to race, color, national origin, ancestry, age, gender, gender identity or expression, sexual orientation, personal appearance, marital status, familial status, family responsibility, pregnancy or other pregnancy-related conditions, childbirth, disability, military/veteran status, citizenship status, religion or political affiliation, past convictions or incarceration, prior psychiatric treatment, or any other status protected by federal or state law, local ordinance or Executive Orders. ABC is an Equal Opportunity Employer.
Disability Specifications:
  • ADA: ABC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Physical Demands:
  • While performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. 
Work Environment:
  • This position is performed in a typical office environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate.
  • Minimal overnight travel (up to 30%) by land and/or air.