Position Title:  Director of Member Services
Location:             Los Angeles, CA 
Salary Range:  $74,000-$84,000

 To apply, submit letter of intent and resume:

The Los Angeles Director of Member Services coordinates aspects of member recruitment, involvement and retention as it relates to membership growth strategies for ABC Southern California Chapter according to membership goals identified by the Chapter Board of Directors and Membership Committee.   



  • Membership Development
  • Conduct ongoing program to market Association membership to contractors, suppliers, and associates/industry professionals
  • Identify and qualify new member prospect list
  • Contact, schedule and conduct prospect sales calls, meetings and events, coordinating with other Chapter staff as appropriate
  • Lead new member orientation to ensure that members are educated and engaged in Chapter activities
  • Oversight and responsibility for accurate reporting of prospective member reports, marketing opportunities and membership metrics

  • Identify “at risk” members and develop strategies to drive retention of these members
  • Collaborate with the Trust and Craft Training staff to ensure that members using these programs renew for compliance purposes

  • Supervise, direct, and review the Los Angeles Member Services Manager
  • Attend and promote Chapter and Training events to members and prospects to help increase event attendance
  • Promote use of all chapter and ABC National Services including apprenticeship programs, training programs, the STEP program and insurance programs
  • Attain budget levels of retention and new member growth annually to achieve net member growth and meet National goals
  • Serve as a staff liaison to the Membership Committee in the development and implementation of the Chapter’s membership growth
  • Plan:  draft agendas, send meeting notices, track attendance and action items, attend meetings, and take and distribute minutes
  • Establish and foster a professional working relationship with appropriate external partner organizations
  • Assist with Chapter activities and other duties as necessary and assigned

  • Specialized Skills
  • Organized with effective time management skills
  • Self-motivated and administratively self-maintaining
  • Consultative sales technique
  • Demonstrated ability to close business deals
  • Prior experience and or understanding of association management 
  • Demonstrable capability for strategic thinking
  • General business understanding

  • Bachelor’s degree with a concentration in Marketing and/or Business Management
  • Five years’ external sales experience or three years within ABC
  • Proven track record of sales performance
  • High-energy, outgoing personality
  • Outstanding written and interpersonal communication skills
  • Strong technical literacy, including Microsoft Word and Excel
  • Diplomatic team player able to foster relationships with members, employee partners and other community leaders
  • Creativity and attention to detail
  • Must possess a passion for providing high quality member service and commitment to exceeding expectations
  • Valid CA Driver's License, vehicle and insurance

  • Master’s Degree/MBA
  • Extensive knowledge of the Southern California construction industry

    Physical demands
    While performing the responsibilities of the Director of Membership Development, the employee is required to talk and hear. The employee is often required to sit and use hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. 

    Work environment
    This position is performed in a typical office environment. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. 

    It is the continuing policy of ABC, Southern California Chapter to take affirmative action to assure equal opportunity for all current and prospective employees without regard to race, color, national origin, ancestry, gender, gender identity or expression, sexual orientation, age (40 or older), genetic information, personal appearance, marital status, familial status, family responsibility, pregnancy or other pregnancy-related conditions, childbirth, disability, military/veteran status, citizenship status, religion or political affiliation, past convictions or incarceration, prior psychiatric treatment, or any other status protected by federal or state law, local ordinance or Executive Orders. ABC, Southern California Chapter is an Equal Opportunity Employer. 

    Disability Specifications
    ABC Southern California Chapter will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and any relevant state law.